Please Read Before Your Cleaning
Cleaning Service Terms & Customer Agreement
Pricing
- Quoted prices are approximate and will be confirmed by the supervisor on-site before the first cleaning begins.
Property Preparation
- Please have your home ready for cleaning. Excess clutter may cause delays and extra charges if cleaners need to clear the space first.
Cleaning Environment
- To ensure quality and safety, we kindly ask that you avoid interrupting the cleaners, keep children and pets away from the work areas, and either stay in a separate room or leave the property during the service.
Payment Terms
- We kindly ask for 50% of the cleaning fee to be paid before we start the job. If no one is home when we arrive, full payment is required in advance.
Satisfaction Guarantee
- We offer a 100% satisfaction guarantee. Our supervisor will review the work with you at the end. If anything needs extra attention, let us know before we leave, and we’ll fix it right away. Requests after the team leaves require a new appointment and extra charges.
Communication
- For questions or future bookings, please contact the supervisor or our office. Do not contact cleaners directly for scheduling, pricing or service details.
Agreement Confirmation
- By allowing service to begin, you agree to the terms above and have reviewed below cleaning packages and exclusions. A signature is optional; your approval and start of service confirms acceptance.
Cleaning Services Checklist
Bedrooms & Living Areas
Dust & wipe reachable surfaces
Vacuum & mop floor
Clean mirrors/glass fixtures
Wipe closet doors (Exterior)
Collect and bag trash
Make beds
Wipe door handles/ switches
Wipe & wet clean baseboards
Wipe vents
Wipe ceiling fan
Clean under furniture & appliances
Change Bed Sheets
Wipe Inside Drawers and closets
Small spot cleaning on walls
Wipe window sills
Clean window frames
Wipe door frames
Kitchen Area
Clean countertops & tabletops
Vacuum & mop floor
Clean microwave (Ext & interior)
Clean and shine sink & faucets
Clean stovetop & Cupboards (Ext)
Wipe the outside of appliances
Collect and bag trash
Wipe & wet clean baseboards
Wipe vents
Load dishwasher or handwash
Wipe and clean backsplash
Clean range hood
Wipe Inside cabinets
Small spot cleaning on walls
Wipe window sills
Clean window frames
Wipe door frames
Bathroom Area
Clean & sanitize toilet
Clean & shine sinks & faucets
Clean & scrub tub
Wipe Outside vanity
Clean mirrors
Collect and bag trash
Vacuum & mop floor
Wipe & wet clean baseboards
Wipe vents
Tub deep cleaning & stain removal
Clean wall tiles
Clean laundry room/wipe appliance
Wipe ceiling fan
Wipe inside vanity
Small spot cleaning on walls
Wipe window sills and frames
Wipe door frames
Additional Areas & Extras
- Finished Basement
- Inside fridge
- Inside oven
- Inside Windows
- Inside Dishwasher
- Load Laundry
- Extra Kitchen
- Eco-friendly
- Disinfection
Service Exclusions
The following services are not provided by London Heartsand Homes
Pest Removal
Mold Removal
Feces
Exterior Cleaning
Crawl Space Cleaning
Handling Bodily Fluids
Moving Heavy Furniture
Full Washing Of Ceilings & Walls
Pest Removal
Mold Removal
Feces
Exterior Cleaning
Crawl Space Cleaning
Handling Bodily Fluids
Moving Heavy Furniture
Full Washing Of Ceilings & Walls
FAQ
Frequently Asked Questions
What about my pets?
We’re pet lovers too! For a smooth and efficient clean, we recommend keeping pets in their cage or a safe room while we work. We’ll follow all your instructions regarding them.
Do I need to provide cleaning supplies?
No, we bring all necessary equipment and supplies for cleaning services to ensure convenience and consistent quality for our clients. However, we recommend using your own cleaning equipment to prevent cross-contamination between homes.
Are you fully insured?
Yes, London Hearts & Homes is fully insured, giving you peace of mind with every service. Unlike many independent maid services that lack insurance and can leave homeowners liable, we prioritize your safety and the quality of our work.
How do I pay for the services?
Payment is usually completed on the day of service. We accept credit cards, e-transfers, and cash. Some prices already include tax—our supervisors will be happy to confirm this for you.
What is your satisfaction guarantee?
Your satisfaction is our priority—that’s why we offer a 100% happiness guarantee! Before our team finishes, we invite you to check the space and let us know if anything needs a final touch-up. We’ll gladly make it right on the spot.
Will you send the same cleaniner each time?
We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences.