Important Information – Please Read Carefully

1) Services Not Offered:

To ensure safety and efficiency, we do not provide the following services: Cleaning of animal feces / Mold removal/ Exterior cleaning (garage, patio, balcony, windows) / Moving heavy furniture or fragile items / Crawl space cleaning / Handling bodily fluids / Pest removal or infestation treatment Full washing of ceilings and walls

2) Satisfaction Guarantee & Customer Availability:

• We offer a 100% satisfaction guarantee—if any areas need extra attention, customers must request corrections before the team leaves.

• Customers must be present at the end of the service to review the work thoroughly before the cleaners leave. Once cleaners leave the property, any request for rework will require a new appointment and additional charges.

3) Payment Terms:

We kindly ask for 50% of the cleaning fee to be paid before we start the job. The remaining balance can be settled once the cleaning is complete.

4) Communication Policy:

Please do not contact the cleaner directly regarding service inquiries, pricing, materials, or future appointments. For any questions or concerns, contact Fatima or the company directly.

5) Contract Acceptance:

By allowing service to begin, the customer agrees to all terms and service details listed online and in print. A signature is optional; starting service confirms acceptance.