Frequently Asked Questions

  1. Q: What types of cleaning services do you offer?
    A: We provide office cleaning, standard cleaning, deep cleaning, move-in/out cleaning, carpet/ upholstery cleaning and Airbnb cleaning services. We also offer additional services like oven cleaning, fridge cleaning, and using eco-friendly products upon request.

  2. Q: How can I book a cleaning service?
    A: You can book a service online through our website by filling out the request form, or you can contact us directly by phone, WhatsApp or email.

  1. Q: Do I need to provide cleaning supplies?
    A: No, we bring all necessary equipment and supplies for cleaning services to ensure convenience and consistent quality for our clients. However, we recommend using your own cleaning equipment to prevent cross-contamination between homes.

  1. Q: Are your cleaners insured?
    A: Yes, all our cleaners are insured and vetted to ensure safety and quality service.

  1. Q: Can I customize my cleaning plan?
    A: Absolutely! We can tailor our cleaning services to suit your specific needs. Just let us know your preferences when booking.

  1. Q: Do I need to be home during the cleaning?
    A: It’s up to you! You can stay home or provide us with access instructions if you won’t be available during the cleaning.

  1. Q: What is your cancellation policy?
    A: We offer a flexible 24-hour cancellation policy. If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid cancellation fees.

  1. Q: Can I add extra services after booking?
    A: Yes, you can request additional services before your cleaning appointment. We’ll do our best to accommodate your needs.

  1. Q: How do I pay for the services?
    A: Payment is typically made after the service via credit card, e-transfer, or cash. We also offer recurring billing for regular customers.

  1. Q: What is your satisfaction guarantee?
    A: We are committed to 100% customer satisfaction. If you’re not completely happy with our service, we’ll return to re-clean until everything meets your expectations.

  1. Q: What services are not offered?
    A: To ensure our cleaning associates work safely and effectively, we are unable to provide the following:

  • Cleaning of animal feces

  • Mold removal

  • Exterior cleaning (garage, patio, balcony)

  • Moving heavy furniture or fragile items

  • Cleaning crawl spaces

  • Cleaning bodily fluids

  • Pest removal or infestation cleanup

  • Full washing of ceilings and walls

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London Hearts & Homes

We are an insured and certified cleaning company based at the University of Western Discovery Park, proudly serving the university, students, businesses and residents of London and surrounding areas.

We offer professional cleaning services for homes, offices, and rental properties, with a focus on quality, reliability, and guaranteed customer satisfaction. Trust us to keep your spaces spotless and inviting.

Address

University of Western Research Park, 100 Collip Circle, # 3-110, London, ON N6G 4X8

Contacts

(226) 503 8866
londonheartsandhomes@gmail.com

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